Frequently Asked Questions about the Dubai Metro

How much does the Dubai Metro cost?

Check out the tickets page for details on Dubai Metro ticket prices.

What are the Dubai Metro Opening Hours?

The operating hours of the Dubai Metro are:

Red and Green Lines

Monday to Thursday from 5.00am until midnight, Friday 5am until 1am the next day, Saturday from 5.00am until midnight and on Sundays from 8am until midnight. On special occasions it is sometimes open for longer hours.

Can children travel for free?

Children 5 years old and below can travel free. Otherwise they pay the normal fares and need their own ticket.

Where can I buy my ticket?

You can buy tickets from vending machines and ticket offices at all Dubai Metro stations and bus stations as well as malls and airports. Some supermarkets also sell Nol cards including Spinneys.

Does everyone have to have their own ticket?

Yes, each adult and child (over 5) needs their own ticket.

If I have a silver Nol card will I be charged more than 20 dirhams each day?

Yes, in order to only pay the one day price of 20 dirhams you need to buy a one day pass, otherwise you will be charged for all the journeys you make.

How much is the minimum top up for the nol card?

The minimum amount to top up your card is 20 dirhams.

Am I restricted on the number of transfers I can make?

Yes, on a single trip ticket you can make only 1 transfer. On multi-zone travel you can make 3 transfers. Time allowed between transfers is 30 minutes.

Can you take food and drink onto the trains?

No, food and drink are not allowed on the trains and you will be fined if you are found eating or drinking.

Can I take luggage with me?

Yes, you can take one large and one small piece of luggage which is especially useful if you are travelling to the airport.

Electric scooter Dubai metroCan I take an eScooter on the Metro?

Electric scooters are very popular in Dubai and you can hire them from many locations. You used to be able to take them on the Metro, but with effect from 1st March 2024, they have been banned and you will be fined if you take one.

Do I have to pay for the feeder bus separately?

The feeder bus is included in the metro fare so in effect is free. As long as you travel on a bus and the Metro this will be the case. If you only travel on the bus then you will get charged the fare for the number of zones you travel through. So effectively the bus and the Metro are considered as one journey.

Does the Metro have facilities for people with disabilities?

Yes, they have the following:

  • Contrasting tactile guidance path for the visually impaired.
  • Ticket counters within easy reach for wheelchair users.
  • Dedicated toilets for people with disabilities.
  • Lift access to all station levels.
  • Dedicated spaces for wheelchair users on all trains.
  • Clear way finding signage.
  • Information displayed on screens throughout trains and stations.
  • Platform alerts as audible bleeps when doors close and corresponding  flashing light signal.

 How many passengers can each train carry?

The trains are designed for 643 passengers per 5 carriage train.

 How frequent are the trains?

The RTA is constantly reassessing the frequency of the trains to take into account the extra stations that are open and how much the metro is used.

Currently around 5 million people use the Metro each month. Trains run every 5 minutes or more often during rush hour and every 8 minutes outside of rush hour.

Is the parking at Metro stations free?

Yes, parking is free for Metro users at the 3 designated car parks. If you don’t use the Metro then you will be charged for using the station car parks. You will also be fined if you leave your car at a metro station car park overnight.

What are the advantages of the blue nol card?

The Blue Nol card is assigned to an individual and can be topped up online. If the card is lost the credit can be recovered by reporting the lost card. Nol cards can be issued for Senior Citizens (over 60) and Special Needs users.

Blue Nol cards can also be used to purchase season tickets.

What happens if I miss the last train home?

There is a night bus that runs the length of the Metro between Nakheel Harbour and Tower and Rashidiya stations. The route  runs every 20 minutes (upgraded from 30 minutes) from 11pm until 2am.

What is the security like at the metro stations?

The average security personnel per station is 14 and surveillance cameras per station is 64.


83 thoughts on “FAQs”

  1. 5 of us want to travel from the Terminal 3 airport to Jumeirah Mosque, Palm Jumeirah, Dubai Mall, Burj Khalifa, Dubai Frame, Museum of the Future, all in 1 day. We were advised to buy NOL Red ticket. When I check the google map, I need to ride buses & trams too. Can the NOL Red ticket be used on buses & trams? Would the AED22 be sufficient for the route mentioned above?

    1. Hi, yes the one day ticket (20 dirhams plus the cost of red nol 2 dirhams) would cover you for metro and buses so you should be able to get to all of those places (provided you have the time!)

  2. Can I upgrade my silver NOL to a gold or do I need to purchase a separate gold NOL and to[ it up separately?

  3. Hi

    We will be in dubai for one day and of course we will use the metro. So to park the car in one of the 2 car parking it is necessary to have already the metro ticket in order to access to one of them?

    1. Hi, yes you will need to have a Nol card in order to access the parking. You can buy Nol cards at the airport or at metro stations.

    1. Hi, the 2 car parks attached to the metro that you can use for free (as long as you use the metro) are at Centerpoint and Jebel Ali stations.

  4. Hi
    Is that possible to park my car in centerpoint metro station and use bus (RTA Bus) for my travelling? or is it mandatory to use metro itself to avail the free parking facility?
    Kindly advise.

    1. Hi Darwish, it is our understanding that you need to use the Metro itself but it is worth checking with the RTA. You can call them on 800 9090.

  5. Hi,
    Which NOL Card (Blue, Grey, Gold) we have to use in order to avail free car parking facility at Etisalat Metro Station?

  6. if i am using metro from etisalat station, can i use free parking?
    and what is the charge from etisalat to business bay station?

  7. I am coming Dubai for visit, and planning to take full Dubai metro tours, one tour in day and one tour at night, for 2 adults and 2 kids(under 5), which cards should I use ?

  8. Hi, so i wanted to ask that which all Metro stations have parking so that i can park my car and then take metro to my Uni which is located in Knowledge villiage, i live in ajman so could you advice me the best route to my uni. I was thinking of parking at rashidya metro station then take metro to inernet city and so on. What do you think.

    1. Hi, at the moment there are car parks in Rashidiya like you say and also Jebel Ali Station (formerly Nakheel Harbour & Tower)

  9. hello i wish to take a monthly gold card for one way trips from dubai mall metro station to dafza metro station everyday. can you please advise on the best card option as i wish to take a seat every time i travel as iam on the heavier side

    1. Hi, unfortunately you are never guaranteed a seat but I would think there would be more chance with a gold card as there are less people travelling with gold cards although also less seats.

  10. Good day,

    I arrive at DBX at 23.40pm on a Wednesday. What time the last train for the red line leave from the airport?

    Thank you and have a very good weekend ahead.

  11. hi, I work near ETISALAT and Accommodate in Dubai can i park my car at etisalat metro station at 7PM and return next day morning? do i get the free parking? or i have to pay the parking charges?

  12. Dear, I need to take a flight from 5 in the morning to 9:30 in the evening of the same day. Could I park my car at the Rashidiya station and use the metro to and from terminal 1?
    Would the parking be chargeable?

    1. As long as you take the metro to and from where you are going in the same day then you can park at the car park for free. However, as the metro only starts at 5am then that is the earliest trip you can take.

  13. Hello. My parents in the period from 04.11.2019 to 07.11.2019 lost a 16 GB memory card for the camera in the Dubai metro. Maybe someone found it and gave it to you? Or even will find. Parents are very upset. I want to help them. Please let me know if you find it.

  14. Hi…. I’m in Dubai for four days…for two of the four days I will be making just one journey over two zones and for the other 2 days I expect to want a daily pass. So my question is whether the red ticket can be loaded with a combination of single trips and day passes.
    Thanks for your help.

  15. hi.. i am travelling to Bahrain for 3 days. So looking to Park in Rashidiya Metro station parking and take the metro to Terminal 3 and comeback after 3 days. would that be possible?

  16. I will be traveling to Dubai staying for four nights, in Oct. this year. I would like to visit several locations to do some photography. Is there a five day pass that allows for unlimited travel across the different zones.? If not which of the passes comes closes to allowing the most flexibility?

    1. Hi Tom, you can only get one day or 7 day passes so it’s probably best just to get day passes as you go.

  17. Hi, we are from Hong Kong, we will visit in Dubai in coming October. Please kindly provide more information abour Dubai Metro ticket please? Thanks

    1) (19 October 2019 14:00 ) Metro Single ticket (adults): from Sharaf DG Metro Station to Al Ras Metro Station. How much is it please?

    2) (19 October 2019 14:00 ) Metro Single ticket (adults): from Al Ras Metro Station to Burj Khalifa / Dubai Mall Metro Station. How much is it please?

    3) (19 October 2019 14:00 ) Metro Single ticket (adults): from Burj Khalifa / Dubai Mall Metro Station to Sharaf DG Metro Station . How much is it please?

    Thanks so much

    1. Hi, to work out ticket prices check the number of zones you are travelling through for each trip on the map page – so for example on the first trip you will travel in zones 2,5 and 6 (i.e. 3 zones) – then check out the prices on the tickets page for the class and number of zones you are travelling in (in this case 3 zones is 7.50 dhs in silver class).

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